Return and Exchange Policy
Store Return Policy
- Returns & exchanges are only acceptable for items with manufacturing defects within 30 days of original purchase. (conditions apply)
- All returns & exchanges must be accompanied by original receipt.
- Returns & exchanges must be in new condition with original parts/packaging.
- Returns & exchanges can only be accepted at the original purchase location.
- Qualifying Items can only be exchanged for other items of similar value. (customer agrees to pay any diference)
- If refund is requested and approved, it can only be in the form of store credit, not in the original payment form.
- Select items have known wear & tear defects that will be communicated at the time of purchase. These defects are not covered under the return & exchange policy.
- Such items may include, but are not limited to, the internal battery devices that may stop holding charge due to improper usage/overcharging.
- Any item with visible physical damage cannot be returned or exchanged. Regardless of any other issues.
- No returns accepted for items exposed to extreme temperatures, any liquid damage or improper handling, accidental drops or breaks. This includes, but is not limited to, tanks with broken glass, Tank /Pod /Cartridge leaks of any kind, and broken USB charging port due to mishandling etc.
- Many products in the industry are NOT covered under the Returns & Exchange Policy or warranty either by the manufacturer or by Artisan Vapor & CBD due to sanitary reasons and their sensitive nature. These may include but are not limited to:
- E-liquids, Salt Nic
- CBD
- Replaceable Coils, Atomizers, Pods, Cartridges
- Rebuildable and Prebuilt Products & Supplies (RDAs, RTAs, RBAs etc.) except for DOA products
- Batteries
- Tips & Mouthpieces
- Mechanical Mods (including Squonk devices)
- JUUL products are to be dealt by the manufacturer directly. No returns will be accepted at the store. Keep the original packaging for serial number
- No returns will be accepted on CBD products
- No returns will be accepted on disposable devices